Store Policies

CANCELLATIONS

Pre-order cancellation requests must be emailed within 48 hours of purchasing. Unfortunately, cancellations will not be made after 48 hours.

RETURNS

We stand by the quality of our products. If you are unhappy with your product, we accept eligible returns within 30 days of delivery. To qualify for a return, your item must be unused and in the same condition you received it. Please email hello@readingportal.com with your order number to submit a return.

NON-RETURNABLE ITEMS:

• Gift cards
• Sale items
• Enamel Pins
• Light Boxes
• Advent Calendars
• Any item not in its original condition, that is damaged or missing parts (for reasons not due to our error)
• Any item that has arrived more than 30 days after delivery

REFUNDS/EXCHANGES APPROVAL

To be eligible for a return or an exchange, your item must be unused and in the same condition, it was received. Once your return is received and inspected, we will send you an email letting you know we received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method. The credit may take several days or weeks to appear in your account.

LATE OR MISSING REFUNDS

If you haven’t received a refund, recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at hello@readingportal.com.

LOST OR STOLEN PACKAGE

We only reship items if notified within 30 days of delivery. This includes missing items. When we ship your box, you will receive a tracking number via email. Once your package is dropped off at USPS, it's the responsibility of the Postal Service and out of our hands.

If your package is showing as delivered, but you are not seeing your package, please double check your front porch, as well as check with your nearby neighbors, as your box may have accidentally been dropped off there.

If you don't get your package, please contact your local USPS before emailing. If they can confirm your package has been lost in writing, contact us, and we can set you up with a replacement.

DAMAGED ITEMS

We will replace items if they arrive defective or damaged. If you need to exchange a product for the same thing, email us at hello@readingportal.com with your order number and a photo of the defective or damaged item(s).

INTERNATIONAL SHIPPING AND RETURNS

We ship worldwide! Charges are calculated at checkout and are based on weight and destination.

Starting July 1st, 2021, all shipments going to member countries within the European Union (EU) will be charged a "Value-Added Tax" or "VAT tax," which will have to be paid by the recipient to receive the goods. We cannot add this fee at checkout, and it will be the customer's responsibility to pay when the package arrives. Proper Harmonization Number will be included. Once your box or order has shipped, this package is no longer in our hands. If the package is returned to us due to lack of payment of VAT/Customs, the customer is responsible for reshipment, and no refunds will be provided.

While USPS estimates that most Priority Mail International packages will be delivered within 7-30 days of shipment, transit times may vary due to customs delays. With the ongoing pandemic, some packages take up to a month to deliver. Reading Portal is not responsible for these delays.

Due to the challenges of international shipping, international orders are non-returnable. However, Reading Portal will offer a refund or a replacement when we are at fault. If you receive the wrong or damaged item, please email us your order number and a photo of our mistake.