Shop FAQ

WHEN WILL MY ORDER BE DELIVERED?

Our current order processing time is 5-7 business days. For pre-orders, the items will ship at the time indicated on their listing. Thank you so much for your patience with us during this time! During holidays, please allow for longer processing time due to the high order volume. Once shipped, you'll be emailed a tracking number.

CAN I EXCHANGE MY PAGE OVERLAYS FOR A DIFFERENT SIZE?

If you purchased the wrong size and would like to exchange your order, please email us at hello@readingportal.com.

CAN I PURCHASE A PRE-ORDER ITEM AND AN ITEM IN STOCK AT THE SAME TIME? 

Yes, but your order will be shipped when all the items become available. If you would like certain items before the pre-order date, please purchase them separately.

CAN I COMBINE MULTIPLE ORDERS TOGETHER?

No, unfortunately we cannot combine multiple orders together. Please purchase all of your items that you would like together.

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide! International shipping rates start at $8.99 USD for Canada and $10.99 USD for the rest of the world.

WILL THE DISCOUNT CODE EXPIRATION DATE BE EXTENDED FOR THOSE WHO HAD A DELAYED ORDER, SINCE ACOWAR OVERLAYS WILL BE POSTPONED?

Yes, we have decided that the expiration date on the coupon code that was sent to our affected customers will be extended to December 31th, 2023. If you have more questions, please email our customer service at hello@readingportal.com.

DO YOU OFFER CUSTOM WORK OR COLLABORATIONS WITH AUTHORS, BUSINESSES, OR BOOK BOXES?

Yes, please send an email to sarahleach@readingportal.com.

I HAVE MORE QUESTIONS.

Please see our store policies page before sending an email.